Frequently Asked Questions

What are your shipping options?

We offer standard shipping (5–7 business days), express shipping (2–3 business days), and same-day delivery in select cities. Standard shipping is free on all orders above ₹999.

How can I track my order?

Once your order ships, you will receive a tracking number by email. You can also track it any time from your account dashboard under "My Orders".

What is your return policy?

We accept unworn pieces in their original packaging, with the hang tag still attached, within 7 days of delivery. Start a return from your account or contact our support team, and see our Replacement Policy page for full details.

How do refunds work?

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank, it may take a few extra days to appear.

What is Zoreya jewellery made of?

Our pieces are a brass alloy with a silver plating — silver-finish fashion jewellery, not sterling silver. They are not 925 and they carry no BIS hallmark. The enamel in the peacock feather is applied by hand, so small variations between pieces are normal.

Every product page and every hang tag states the base metal and the finish. If a listing anywhere ever says otherwise, tell us and we will correct it.

How do I care for a silver-finish piece?

Put it on last, after perfume, deodorant and hairspray, and take it off before you shower, swim or sleep. Wipe it with a dry, soft cloth after wearing and store it in the pouch it came in.

Kept dry, the finish holds well. Chemicals, sweat and water are what wear plating down fastest.

What chain length will I get?

Chain length and pendant size are listed in the specifications on every product page — most chains are 18 inches. Measure a chain you already wear if you are unsure, and email us at zoreyajewels@gmail.com if you would like help choosing.

Which payment methods do you accept?

We accept major credit and debit cards, UPI, net banking, and popular wallets, along with cash on delivery where available. All online payments are processed securely by our payment partners.

Do you ship across India?

Yes, we currently ship across India. Delivery timelines to remote pin codes may vary, and in rare cases where we cannot deliver, we will contact you and arrange a refund.

How do I contact customer support?

You can reach us by email at zoreyajewels@gmail.com, by phone, or through our contact form. Our team is available Monday to Saturday, 9 AM to 6 PM IST.